Thank you for shopping at 24sevenKid. We aim to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help.
1. Return Due To Change Of Mind
We accept returns of unused and undamaged items with tags still attached according to our returns policy within 30 days from the date of purchase.
To initiate a return due to a change of mind, customers must submit a request for a return for their order. Once approved, you will receive a link to a prepaid return label via email. Returns must be sent within 5 days of the return label receipt date.
Please be aware that we can only process returns for orders purchased directly from the 24sevenKid website. If you made a purchase through one of our partner sellers' websites, please initiate the return process for those orders through the corresponding websites.
2. Return Process
To return an item, please follow these steps:
- Submit a return request from within your customer account.
- Receive return label link through email
- Pack the item securely in its original packaging, if possible.
- Affix the prepaid return label to the package.
- Drop off the package at your nearest postal office.
3. Refund
Upon receipt of the returned item, we will inspect it and notify you regarding the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account.
4. Contact Us
If you have any questions about our return policy, please contact through our website's contact form or through out chat feature.
Thank you for choosing 24sevenKid. We appreciate your business and hope to exceed your expectations with every order.
