Shipping Policy
Welcome to the Shipping Policy of 24sevenKid. By placing an order through our website (24sevenkid.com), you agree to the terms outlined below. These terms are provided to ensure clarity and mutual understanding, ensuring a seamless experience for both parties.
1. General
While we strive to maintain accurate stock counts on our website, occasional discrepancies may occur. In such cases, if we're unable to fulfill all items in your order, we'll ship the available products and promptly communicate with you regarding any backordered items.
2. Shipping Costs
At 24sevenKid, we offer complimentary shipping on all orders, ensuring your items arrive within 2-8 business days. However, for customers seeking alternative shipping methods such as express or expedited shipping, additional shipping costs may apply. These costs are calculated during checkout based on the weight, dimensions, and destination of your order. Rest assured, the shipping fee collected with your purchase represents the final cost for standard shipping.
3. Returns
3.1 Return Due To Change Of Mind
We accept returns of unused and undamaged items within 30 days of purchase, subject to our returns policy. Please note that returns are only accepted for orders made directly through the 24sevenKid website.
3.2 Warranty Returns
Valid warranty claims are honored within 90 days of item receipt. Customers are responsible for prepaid return shipping, reimbursed upon successful warranty claim.
4. Delivery Terms
4.1 Transit Time Domestically
Domestic shipments typically take 2 - 7 days to arrive.
4.2 Transit time Internationally
International orders generally arrive within 4 - 22 days, varying by courier selected at checkout.
4.3 Dispatch Time
Orders are typically dispatched within 2 business days of payment, excluding national holidays.
4.4 Change Of Delivery Address
Address changes can be accommodated only before order dispatch.
4.5 P.O. Box Shipping
We ship to P.O. box addresses via postal services only.
4.6 Military Address Shipping
Military addresses are served using USPS.
4.7 Items Out Of Stock
Out-of-stock items are canceled, refunded, and the rest of the order is dispatched.
4.8 Delivery Time Exceeded
Contact us if delivery time exceeds the estimated duration.
5. Tracking Notifications
Upon dispatch, customers receive a tracking link to monitor shipment progress.
6. Parcels Damaged In Transit
If a parcel arrives damaged, reject it if possible or contact customer service for assistance.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is included in displayed prices.
7.2 Import Duties & Taxes
International shipments may require pre-payment of import duties and taxes. Refusal to pay may result in return shipping costs.
8. Cancellations
We accept cancellations before order dispatch. Post-dispatch cancellations are subject to our refund policy.
9. Insurance
Parcels are insured for loss and damage as stated by the courier.
9.1 Process for Parcel Damaged In-Transit
Refunds or replacements are processed post-courier investigation.
9.2 Process for Parcel Lost In-Transit
Refunds or replacements are processed post-courier investigation of lost parcels.
10. Customer Service
For any queries, contact us at contact@247comfortapparel.com.
Thank you for choosing 24sevenKid for your fashion needs.
